Return Policy

Return Policy

We truly appreciate your trust in shopping with fancentri.com, and we’re committed to ensuring your satisfaction. If your order isn’t quite right, we’ve designed our return process to be as simple and hassle-free as possible.

Are You Eligible to Return an Item?

To be eligible for a return, please make sure the item:

• Is unused, unwashed, and in the original condition you received it
• Has all original tags and packaging intact
• Is accompanied by a valid proof of purchase (such as your receipt or order confirmation)

We’re unable to accept returns for items that do not meet these basic criteria.

How Long Do You Have?

You have a 30-day window from the delivery date to start a return request. Returns requested outside of this period may not be accepted unless otherwise agreed in writing by our team.

How to Start a Return

To begin a return, please email us at support@fancentri.com with:

• Your full name and order number
• A copy of your receipt or order confirmation email
• A brief explanation of why you’d like to return the item
• A photo or video clearly showing the item’s condition (especially for damage or defect claims)

We’ll review your request within 72 hours and respond with the next steps. Once your return is approved, we’ll guide you through the return instructions.

Who Pays for Return Shipping?

Unless the return is due to our error, such as:

• Receiving the wrong item
• Receiving a defective or significantly damaged product

the customer is responsible for return shipping costs. Please note:

• Return shipping costs are typically the responsibility of the customer.
• Original shipping charges are non-refundable.
• If your item qualifies for a free return (wrong, damaged, or defective), we will provide a prepaid return label.

Can I Exchange Instead?

Yes, in eligible cases we can offer an exchange. We generally accept exchanges if:

• The item was damaged during shipping
• The product is defective upon arrival
• You received the wrong item, style, or size

If your situation matches any of the above, please contact us at support@fancentri.com. We’ll verify the issue and help you receive a replacement as quickly as possible.

Final Notes

We aim to make every return as smooth and fair as possible. However, we reserve the right to decline returns that:

• Are requested outside our 30-day return window
• Are returned in a condition that makes them unsellable (e.g., worn, washed, stained, or damaged by misuse)
• Do not include sufficient documentation or proof of purchase

Our goal is to protect both our customers and the integrity of our products. If you are unsure whether your item qualifies for a return or exchange, feel free to reach out to us — our team at support@fancentri.com is always here to help.